Privacy Policy

This Privacy Policy describes how 96bd ("we", "us", or "our") collects, uses, discloses, and protects the personal information of users ("you" or "your") who access and use the 96bd online gaming platform available at https://96bd.club. By registering for or continuing to use our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

We are committed to protecting the privacy and security of all personal data entrusted to us. This policy applies to all users across Bangladesh, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We process personal data only in ways that are necessary, proportionate, and consistent with applicable privacy laws and responsible gaming standards.

1. Information We Collect

96bd collects personal information only when it is necessary to provide you with a safe, fair, and fully functional gaming experience. The categories of data we may collect are described below.

1.1 Information You Provide Directly

When you register an account or interact with our platform, you may provide us with the following personal information:

• Full name, date of birth, and national identification details used for identity verification.
• Contact information including email address, mobile phone number, and residential address.
• Account credentials such as username and password (stored in encrypted form).
• Financial information required to process deposits and withdrawals, including payment method details related to bKash, Nagad, Rocket, Upay, or bank accounts.

1.2 Information Collected Automatically

When you use our platform, our systems automatically gather certain technical data to ensure security, performance, and compliance. This may include:

• IP address, device type, operating system, and browser information collected at each session.
• Pages visited, game sessions played, betting activity, and duration of use for analytics and responsible gaming monitoring.
• Geolocation data derived from your IP address, used solely to verify eligibility and comply with applicable regulations.

2. How We Use Your Information

96bd uses the personal information we collect for specific, legitimate purposes related to the operation of our platform. We do not use your data for any purpose beyond what is described in this Privacy Policy. The primary uses of your personal data are as follows:

• Account creation, identity verification (KYC), and ongoing account management.
• Processing of financial transactions including deposits via bKash, Nagad, Rocket, or bank transfer, and all subsequent withdrawals.
• Delivering personalised game recommendations, bonus offers, and promotional notifications based on your activity, only where you have opted in.
• Fraud prevention, anti-money-laundering (AML) checks, and platform security monitoring to protect all users.
• Responsible gaming monitoring to identify patterns that may indicate problem gambling, enabling us to offer appropriate support tools.
• Customer support communications, including responding to queries, complaints, and technical issues submitted via our support channels.

3. Cookies and Tracking Technologies

96bd uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve the overall user experience. Cookies are small text files stored on your device that help us recognise returning users, maintain session state, and gather aggregated usage statistics.

We use the following categories of cookies:

• Essential Cookies: Required for the platform to function. These include session authentication tokens, security cookies, and form state preservation. They cannot be disabled without impairing service functionality.
• Analytics Cookies: Used to understand how players navigate the platform, which games attract the most engagement, and where users encounter difficulties. All analytics data is aggregated and anonymised.
• Preference Cookies: Store user-defined settings such as language preference and display configurations so your choices persist between sessions.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform and some features may not operate as intended.

4. Data Sharing and Third Parties

96bd does not sell, rent, or share your personal information with third parties for their own marketing purposes. We may, however, disclose personal data to trusted third-party partners in the following strictly limited circumstances:

• Payment Processing Partners: Regulated financial service providers including bKash, Nagad, Rocket, Upay, and partner banking institutions that process your transactions. These providers are bound by their own strict data protection obligations.
• Identity Verification Services: Third-party KYC and document verification providers engaged to fulfill our obligations around age verification and fraud prevention.
• Technology and Hosting Providers: Cloud infrastructure and software providers who process data on our behalf under strict data processing agreements that prohibit independent use of your data.
• Legal and Regulatory Authorities: Where required by law, court order, or lawful regulatory request, we may disclose personal data to relevant authorities. We will notify you of any such disclosure where legally permissible.

All third parties who receive personal data from 96bd are required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose other than the one for which it was shared.

5. Data Security

96bd takes the security of your personal data seriously. We implement a range of technical and organisational safeguards to protect your information from unauthorised access, disclosure, alteration, or destruction. Our security measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls that restrict data access to authorised personnel only, and regular security assessments of our systems and third-party partners.

While we employ robust security measures, no system can guarantee absolute security against all possible threats. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you without undue delay in accordance with our obligations.

6. Data Retention

96bd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including account management, transaction records, and compliance with legal obligations. Active account data is retained for the duration of your account registration plus a further period as required by applicable law. Data associated with closed accounts is retained only for the minimum period required to satisfy legal, regulatory, and audit obligations.

When personal data is no longer required for any legitimate purpose, it is securely deleted or anonymised so that it can no longer be attributed to you individually. You may request early deletion of your data by contacting our support team, subject to our legal retention obligations.

7. Your Rights

As a user of the 96bd platform, you hold certain rights with respect to the personal data we hold about you. We are committed to honouring these rights promptly and transparently. These rights include:

• Right of Access: You may request a copy of the personal data we hold about you at any time. We will provide this in a clear, structured format within a reasonable timeframe.
• Right of Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated without delay.
• Right of Erasure: Subject to legal retention obligations, you may request the deletion of your personal data from our systems. We will action this request within the applicable regulatory timeframe.
• Right to Restrict Processing: In certain circumstances, you may request that we limit the processing of your personal data while a dispute or review is ongoing.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. We will honour such objections immediately.

To exercise any of these rights, please contact our support team at [email protected]. We may need to verify your identity before processing your request. We will respond to all legitimate requests within a reasonable period and at no charge to you.

8. Payments and Financial Data

96bd supports a range of local payment methods popular among Bangladeshi players, including bKash, Nagad, Rocket, Upay, and major bank transfers. When you make a deposit or request a withdrawal, the financial details you provide are transmitted directly and securely to the relevant payment processor. 96bd does not store full card numbers, mobile banking PINs, or one-time passwords (OTPs) on its own servers.

Transaction records, including the amount, date, time, and payment method used, are retained in accordance with our data retention policy and applicable financial regulations. These records are used solely for account management, dispute resolution, and compliance purposes. We will never use your financial data for any marketing or profiling activity.

9. Age Restriction and Minor Protection

96bd is strictly an adult gaming platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from any person under the age of 21. Age verification is a mandatory step in the account registration process, and we reserve the right to suspend or permanently close any account where we have reasonable grounds to believe the account holder does not meet the minimum age requirement.

If you believe a minor has registered an account or shared personal information with 96bd, please contact us immediately at [email protected]. We will investigate and take appropriate action, including the immediate deletion of all data associated with the minor's account.

10. Changes to This Privacy Policy

96bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will notify active users via the email address associated with their account or through a prominent notice on the platform prior to the changes taking effect. The effective date at the top of this document will be updated accordingly.

Your continued use of the 96bd platform after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 96bd handles your personal data, our dedicated privacy support team is available 24/7 to assist you. We are committed to resolving all privacy-related enquiries promptly and professionally.

You may reach our privacy support team by email at [email protected]. Please include your registered username and a clear description of your query or request so we can assist you as efficiently as possible. We aim to acknowledge all privacy requests within 24 hours and to resolve them fully within 14 working days.